Refund policy

At Easy-T, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Money Back Guarantee

We offer a 30-day return period from the date your order is delivered.

If you change your mind or are unhappy with your item, you can request a return within 30 days for a full refund.

Free Returns & Home Collection

We provide free returns across the UK, including free home collection for eligible items.

Once your return request is approved, we will arrange collection directly from your address whenever possible, making the process simple and stress-free.

Return Conditions

To be eligible for a return:

• The item must be returned in the same condition received
• All included accessories and parts must be returned
• Items should be securely packaged for transit

As many of our products are carefully inspected open-box or surplus items, packaging may occasionally show signs of handling or storage.

Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with photos of the issue so we can resolve it quickly.

Refunds

Once your return is received and inspected, your refund will be processed back to your original payment method.

Refund processing times may vary depending on your payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact us and we’ll be happy to assist.